Frequently Asked Questions
Everything you need to know about your iStorm experience.
Are all products at iStorm genuine and covered by warranty?
Yes, all electronics sold at iStorm are 100% authentic and come with a standard manufacturer's warranty. We also offer extended protection plans for select premium devices.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for 1-2 day delivery within major metropolitan areas.
What is your return policy for electronic items?
We offer a 14-day return policy for unopened items. If the product is defective or damaged upon arrival, please contact our support team immediately for a replacement or full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible installment plans through Klarna and Affirm.
Can I track my order in real-time?
Absolutely. Once your order is dispatched, you will receive an email and SMS with a tracking number and a link to monitor your package's progress.
Do you provide technical support for purchased devices?
Yes, our dedicated tech support team is available via live chat and email to help you with setup, troubleshooting, and any technical queries regarding your new electronics.